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Forum Discussion

DavidM07's avatar
DavidM07
Helpful | Level 5
8 months ago

Dropbox Paper error: www.dropbox.com refused to connect.

MacBook 14.9 OS: Sonoma 14.4    Hi, I need some advice:   When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, err...
Dropbox Paper
Error Messages
Web
  • DavidM07's avatar
    DavidM07
    8 months ago

    Hi, thanks for your response.

     

    I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.

     

    Could you offer any advice why this error has disappeared and randomly fixed it self?

     

    Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi DavidM07, welcome to our Community! 

 

Did you try an incognito or private browsing window as well? Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

 

Also, what type of files are giving you the error and how large are they? 

 

Let me know more, and we'll take it from there!

DavidM07's avatar
DavidM07
Helpful | Level 5
8 months ago

Hi, yes I have incognito mode and private window and its still the same.

 

Files sizes are:


Smallest file is 17.8MB
Largest file is: 44MB

 

Files are waveform audio.

 

Currently looking into VPN, firewall, security app, or antivirus restricting the traffic 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey DavidM07 - sorry to jump in here, but could you try with another type of file or renaming the files and let us know if you still get the same results? 

     

    Keep us posted on the security apps that might be interfering as well!

    • DavidM07's avatar
      DavidM07
      Helpful | Level 5
      8 months ago

      Hi,

       

      I have tried renaming  both audio and video  files and the same error appears.

       

      With regards to VPN, firewall, security app, or antivirus, they were disabled.

       

      Can you please advised on the next steps please?

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the additional information DavidM07  - much appreciated.

         

        Would it be OK if I reached out via email to have a further look internally? 

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