You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DavidM07's avatar
DavidM07
Helpful | Level 5
9 months ago

Dropbox Paper error: www.dropbox.com refused to connect.

MacBook 14.9 OS: Sonoma 14.4    Hi, I need some advice:   When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, err...
Dropbox Paper
Error Messages
Web
  • DavidM07's avatar
    DavidM07
    9 months ago

    Hi, thanks for your response.

     

    I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.

     

    Could you offer any advice why this error has disappeared and randomly fixed it self?

     

    Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi DavidM07, welcome to our Community! 

 

Did you try an incognito or private browsing window as well? Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

 

Also, what type of files are giving you the error and how large are they? 

 

Let me know more, and we'll take it from there!

  • DavidM07's avatar
    DavidM07
    Helpful | Level 5
    9 months ago

    Hi, yes I have incognito mode and private window and its still the same.

     

    Files sizes are:


    Smallest file is 17.8MB
    Largest file is: 44MB

     

    Files are waveform audio.

     

    Currently looking into VPN, firewall, security app, or antivirus restricting the traffic 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey DavidM07 - sorry to jump in here, but could you try with another type of file or renaming the files and let us know if you still get the same results? 

       

      Keep us posted on the security apps that might be interfering as well!

      • DavidM07's avatar
        DavidM07
        Helpful | Level 5
        9 months ago

        Hi,

         

        I have tried renaming  both audio and video  files and the same error appears.

         

        With regards to VPN, firewall, security app, or antivirus, they were disabled.

         

        Can you please advised on the next steps please?

         

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!