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Forum Discussion
Dropbox Paper error: www.dropbox.com refused to connect.
MacBook 14.9
OS: Sonoma 14.4
Hi, I need some advice:
When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, err...
Hi, thanks for your response.
I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.
Could you offer any advice why this error has disappeared and randomly fixed it self?
Thanks
Megan
Dropbox Staff
Dropbox StaffHi DavidM07, welcome to our Community!
Did you try an incognito or private browsing window as well? Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?
Also, what type of files are giving you the error and how large are they?
Let me know more, and we'll take it from there!
Hi, yes I have incognito mode and private window and its still the same.
Files sizes are:
Smallest file is 17.8MB
Largest file is: 44MBFiles are waveform audio.
Currently looking into VPN, firewall, security app, or antivirus restricting the traffic
- Walter
Hey DavidM07 - sorry to jump in here, but could you try with another type of file or renaming the files and let us know if you still get the same results?
Keep us posted on the security apps that might be interfering as well!
Hi,
I have tried renaming both audio and video files and the same error appears.
With regards to VPN, firewall, security app, or antivirus, they were disabled.
Can you please advised on the next steps please?
