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Forum Discussion
southpaw
3 years agoExplorer | Level 3
Dropbox link loading mimecast page or dropbox says theres an error
I've been sent an email with a dropbox link, if I click on or copy/paste the link in a browser I'm forwarded to Device Enrollment Mimecast webpage at security-eu.mimecast.com If i type in the li...
- 3 years ago
Thanks for the example, the URL looks correct.
After some brief research, it's possible that the link they sent you was via their own security measure in their email provider, which is causing this behavior, and is unrelated to Dropbox itself. It might try to redirect to the Dropbox URL via this security measure.
If the email does show the link as www.dropbox.com/sh/ etc (and not a hyperlink within existing text, like so), then try selecting the text itself, and paste that into the browser, instead of clicking the link directly.
Rich
3 years agoSuper User II
southpaw wrote:
I've been sent an email with a dropbox link, if I click on or copy/paste the link in a browser I'm forwarded to Device Enrollment Mimecast webpage at security-eu.mimecast.com
That page has nothing to do with Dropbox. It appears to be a service enabled by your IT department. I would contact them about this.
- southpaw3 years agoExplorer | Level 3That’s the issue, we’ve never used Mimecast. I am in the IT dept for our company.
I’ve also tried the Dropbox link on my personal computer at home and get the same problem- Jay3 years agoDropbox Staff
Hi southpaw, if you used it on your personal machine at home, were you connected to a VPN to your work machine?
What is the URL format of the shared link, without posting it here? Does it start with www.dropbox.com and look like a normal URL?
- southpaw3 years agoExplorer | Level 3My personal computer has never been connected to the work network at all.
The url starts off https://www.dropbox.com/sh/*****/*****
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