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DariaV's avatar
DariaV
Explorer | Level 3
3 months ago

Dropbox doesn't preview JPEG files, as they appear to be corrupted.

Hi everyone!   Found out Dropbox doesn't open specific files I uploaded some time ago.   I have multiple folders in which some files are ok while others can't be opened for some reason. All o...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey DariaV, could you clarify your last point for me please? Are you able to open those files normally after you download them on your Mac or not?

 

Do you any previous versions on the files to restore perhaps?

 

Also, do you remember how you had uploaded them in the first place? Was it through the website or the mobile app?

DariaV's avatar
DariaV
Explorer | Level 3
3 months ago

Hi Walter!

 

No, I am not able to open them on Mac. It says they are corrupted.

 

No, I don't have any previous versions, unfortunately. These are rather old photos, originals were deleted from iPhone years ago. 

 

I uploaded them via the website. I would download them from a different storage and then upload them to Dropbox. 95% of photos I was uploading this way are completely fine. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks DariaV! Can we email you to the email address you see here? We can investigate further this way.

    • DariaV's avatar
      DariaV
      Explorer | Level 3
      3 months ago

      Sure, Nancy, you can! 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the cooperation DariaV - I've just sent you an email to look into this, so please take a glance at your inbox and we'll take it from there. 

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