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Forum Discussion

somewhere's avatar
somewhere
Explorer | Level 3
2 years ago

Dropbox Badge Doesn't show alert if someone viewing/editing file

Hi there, I really needs help here..

I and the office got the shared folders, but when we opened it, ussually dropbox badge going to show there's also my partner viewing/editing my files..

But recently, the badge doesn't show anything.. I did check on the internet, and theres nothing wrong..

And yeah my Dropbox plan is Basic Plan.. 

 

Can someone help me? 

 

Thanks

desktop
Dropbox Basic
Preview
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, somewhere, thanks for posting today!

     

    Let's check why Dropbox Badge might be acting weird on your end. Can you clarify the app's syncing status, along with the version that you're using?

     

    You can find the version by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over there.

     

    Also one small clarification: can you see the badge on the side of your documents, but it gives you no info or it's not there at all?

     

    Also, feel free to take a look at this Help Center article.

     

    Looking forward to hearing back from you.

    • somewhere's avatar
      somewhere
      Explorer | Level 3
      2 years ago

      Hi There..

       

      The syncing status shown no issues, and my dropbox version is 185.4.6054..

       

      And yes, I can see the badge but it gives me no information of who is editing right now, or viewing.. I did tested opening the file together with my partner, and their badge also shown no info..

       

      I did check on the help article before, and we did all the things in the article. We also tried to login from the dropbox.com (web version) and opening any files together, and show nothing too..

       

    • somewhere's avatar
      somewhere
      Explorer | Level 3
      2 years ago

      FYI :
      I used a Microsoft Office 2016, and the files we are working on is Excel File..

      Is it because we are using a free dropbox account or what?

      We did check on our internet connection, and seems is not troubling

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi somewhere, are all the files .xls files? Does it only happen there? 

         

        Could you send me a screenshot, of how it looks on your end, please? It'll help me have a visual, too, thanks!

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