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Forum Discussion
Dropbox Badge Doesn't show alert if someone viewing/editing file
Hi there, I really needs help here..
I and the office got the shared folders, but when we opened it, ussually dropbox badge going to show there's also my partner viewing/editing my files..
Bu...
Megan
Dropbox Staff
Dropbox StaffHey there, somewhere, thanks for posting today!
Let's check why Dropbox Badge might be acting weird on your end. Can you clarify the app's syncing status, along with the version that you're using?
You can find the version by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over there.
Also one small clarification: can you see the badge on the side of your documents, but it gives you no info or it's not there at all?
Also, feel free to take a look at this Help Center article.
Looking forward to hearing back from you.
FYI :
I used a Microsoft Office 2016, and the files we are working on is Excel File..
Is it because we are using a free dropbox account or what?
We did check on our internet connection, and seems is not troubling
- Megan
Hi somewhere, are all the files .xls files? Does it only happen there?
Could you send me a screenshot, of how it looks on your end, please? It'll help me have a visual, too, thanks!
Hi - I am having exactly the same problem. I open a .xlsx file on two networked PCs and I just get the same blue Dropbox badge, nothing to say the file is already open on another PC on the same WiFi network.
- both Win 10 64bit PCs running 185.4.6054
- no syncing issues - both say "Up to date"
- Preferences -> General -> Dropbox Badge = "Always show"
- Preferences -> Notifications -> Notify me about: all are enabled on both PCs
I attach a screen dump. I just get a blue badge which is pretty useless. The file is located in F:\Dropbox\apps
Any idea why?
- Megan
Hi drb01, thanks for posting here!
First of all, thank you for providing me with all the necessary info, that was super helpful.
Can you try accessing the app's settings and disable the badge temporarily, then re-enable it again, just to check how this goes?
Keep me posted, and we'll take it from there!
- Hannah
I am using two separate PCs on the same WiFi network, Obviously they are both signed into the same Dropbox account so they can access the same files. The windows logins are different FWIW. Regarding privacy settings, all the collaboration stuff is turned on so no problems there.
Does this functionality only work with all Dropbox plans?
- Hannah
Thanks for the clarification.
The badge actually should show you if someone else is editing the same file, only if it's a different collaborator on the file; it won't show the same account.
And yes indeed, the Dropbox Badge is available to all our plans.
I hope this clarifies things!
What exactly do you mean by a "different collaborator"?
- Jay
Hi drb01, if the file is in a shared folder, then the Badge will only activate if another separate Dropbox account accesses and edits the same file.
Using the same Dropbox account on different PCs will not activate the Badge. Just for clarification, are you allowing other users to access your Dropbox account and credentials via another PC?
Yes I have multiple PCs and Android devices accessing the same Dropbox account with the same login. I thought that was the whole point of Dropbox!! So I am very surprised this badge thing doesn't work in that scenario. Is there a better way for multiple devices to access all the files in one Dropbox account?
