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Forum Discussion

dragonballs's avatar
dragonballs
Explorer | Level 4
4 years ago

drop box has deleted all my download files in download folder on mac

drop box has deleted all my download files in download folder on mac   how can i restore the downloads that drop box has somewhat deleted and replaced with the folder name in finder "My files in ...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey timmm, thanks for commenting here and sorry to see you're having trouble.

 

If I understand correctly, you've lost your 'downloads' folder.

 

Did you previously enable our backup feature? 

 

If so, can you take a look inside your Dropbox folder to see if you can find a "PC" folder, containing your downloads folder?

 

If it's not there, make sure to check your deleted files page as well.

timmm's avatar
timmm
Explorer | Level 4
2 years ago

Did you previously enable our backup feature? 

No

 

See, what it did. It is unbelievable!! Aside of that, my free dropbox was full, system asked me pay for subscription, I deleted half of my files but db still keeps on telling dropbox ist full.

 

It moved my Download folder to dropbox to force me to subscribe your service!

C:\Documents and Settings\timob\Dropbox\Download

normally it should be C:\Documents and Settings\timob\Downloads

 

timo is my name

 

It is really unbevlieable what you guys are doing.

Some of your managment must be ugly people.

 

The sofware is not visibly loaded. I didn't use it for half a year. But it is still accessing my pc...

Well, sorry Hannah! Not against you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, Timo.

     

    If the location of your downloads folder changed to be in Dropbox, it does sound like you enabled the backup feature.

     

    Do you remember uninstalling the Dropbox app? Do you see a small Dropbox icon in your system tray?

     

    If you do, you should be able to follow the steps to disable backup in the article I linked in my previous reply.

    • timmm's avatar
      timmm
      Explorer | Level 4
      2 years ago

      its not in the system and not running

      as I said I disablet it some month ago as it stated "DB full" although I deleted half the files. Just to charge me...

       

      Cheers!

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Just to check this on your end, you can see how much of your space you're using here.

         

        If you see that your account is full, you can use the steps in this article, to see the size of your files and calculate the size of your folders in Dropbox, to see which files take up your space.

         

        As for the issue you reached out for, can you reinstall the Dropbox app and then follow the steps here, to see if you can reset your desktop folders' location?

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