We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dragonballs's avatar
dragonballs
Explorer | Level 4
4 years ago

drop box has deleted all my download files in download folder on mac

drop box has deleted all my download files in download folder on mac   how can i restore the downloads that drop box has somewhat deleted and replaced with the folder name in finder "My files in ...
Computer Backup
Download
Restore
dragonballs's avatar
dragonballs
Explorer | Level 4

Hi Jay

 

The backup wasn't activated its still on "Set up"

 

The link does not have any files to recover?

 

I haven't synced any files, drop box has replaced my downloads with its own empty file name 

 

There was over 50GB of files in the downloads folder that disappeared in seconds

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Could you try searching for a file name in the folder to see if it was moved elsewhere on your machine?

 

If it isn't there, or in the recycle bin or trash, then you can try to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

  • dragonballs's avatar
    dragonballs
    Explorer | Level 4
    4 years ago

    yes, i've located the files using spotlight and copy pasted them back into the downloads folder.

     

    I've also deleted dropbox

     

    thanks for your help

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      I'm happy to hear that you were able to locate the files on your computer, dragonballs!

       

      If you need any further assistance, feel free to let us know. Enjoy the rest of your week!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!