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downloaded video is choppy and laggy
After downloading the video is choppy and laggy. I tried it on my android phone, my laptop (browser: chrome , firefox) , and via the Laptop app. I tried viewing the clip in my phone , with vlc a...
Yes Exactly!
Yes I did, it has an issue too. As long as it's online it works. However As soon as it's downloaded/cached as offline viewable it will put out an Black screen with "Error while loading File". And not play it at all.
Yes I did, it has an issue too. As long as it's online it works. However As soon as it's downloaded/cached as offline viewable it will put out an Black screen with "Error while loading File". And not play it at all.
Walter
Dropbox Staff
Dropbox StaffWould it be possible to send us a screenshot showing the error you're getting so that we can have a visual too amik?
Hey There, I'm having the exact same problem as @amik. I know this is a very old thread, but any chance I could get some help?
The preview is perfect in Dropbox, but is either choppy or doesn't work when downloaded. The files are all MP4 and 4gb up to 60gb. I've tried converting to .MOV but that doesn't do it. I've also tried reproducing with Windows Media Player (doesn't work at all / cites an encoding issue), Quicktime (works but super choppy), VLC (only plays the audio).
Any thoughts?
- Hannah
Hey ScottS1, thanks for bringing this to our attention.
Do you currently have these files saved to your Dropbox account and accessing them from the website or are you accessing them from a Dropbox link someone sent you?
If they're saved to your Dropbox, instead of downloading them from the website, have you tried syncing them with the Dropbox desktop app?
Hello-
I am also experiencing this. I recently received a shared link to access my wedding videos. I downloaded them on my Mac laptop and moved them to a flash drive. When I played them on my Mac it was very slow and choppy with the sound being at normal speed. I also tried to download directly from the link on two other laptops and it said “it uses unsupported encodings” when attempting to play.
Best,
Ashley
