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Forum Discussion
downloaded video is choppy and laggy
After downloading the video is choppy and laggy. I tried it on my android phone, my laptop (browser: chrome , firefox) , and via the Laptop app. I tried viewing the clip in my phone , with vlc a...
Megan
Dropbox Staff
Dropbox StaffHi amik, thanks for the added info!
You mentioned it at the beginning, I just want to clarify: the preview doesn't work when you download the file using the web, desktop and mobile app?
You also mentioned you're accessing the file using a shared link, right? If so, can you try adding the content to your Dropbox account, and check how they preview?
Yes Exactly!
Yes I did, it has an issue too. As long as it's online it works. However As soon as it's downloaded/cached as offline viewable it will put out an Black screen with "Error while loading File". And not play it at all.
Yes I did, it has an issue too. As long as it's online it works. However As soon as it's downloaded/cached as offline viewable it will put out an Black screen with "Error while loading File". And not play it at all.
- Walter
Would it be possible to send us a screenshot showing the error you're getting so that we can have a visual too amik?
Hey There, I'm having the exact same problem as @amik. I know this is a very old thread, but any chance I could get some help?
The preview is perfect in Dropbox, but is either choppy or doesn't work when downloaded. The files are all MP4 and 4gb up to 60gb. I've tried converting to .MOV but that doesn't do it. I've also tried reproducing with Windows Media Player (doesn't work at all / cites an encoding issue), Quicktime (works but super choppy), VLC (only plays the audio).
Any thoughts?
- Hannah
Hey ScottS1, thanks for bringing this to our attention.
Do you currently have these files saved to your Dropbox account and accessing them from the website or are you accessing them from a Dropbox link someone sent you?
If they're saved to your Dropbox, instead of downloading them from the website, have you tried syncing them with the Dropbox desktop app?
