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Forum Discussion
downloaded video is choppy and laggy
After downloading the video is choppy and laggy. I tried it on my android phone, my laptop (browser: chrome , firefox) , and via the Laptop app. I tried viewing the clip in my phone , with vlc a...
Walter
Dropbox Staff
Dropbox StaffHey amik, sorry to hear you're having issues with this.
Can you please let me know if this happens with just this specific mp4 file or if it's affecting other files as well?
Have you made sure that your devices (and media players) have the necessary codecs to play this type of files on your machines?
If you could send us a screenshot of how this looks like on your end, it'd be very helpful too.
Let me know what you find!
- A screen shot won't help since The video starts in slowmo while the sound is played at normal speed. The file is 163 MB large. I have this issue with all files I try to download. The clips are often still or in slowmo, then sped up or just slowmo in the beginning and then they jump through single pictures of the clip just as if it's trying to keep up with the audio.
VlC is able to play .mov files, what Codecs do you mean?- Walter
I was referring a codec pack you can install on most media players to enhance the file types they support amik
Also, just to clarify, you can preview the files normally on our website, right?
- I didn't install anything like that, but since every player has that issue I guess it's not that?
Yes. However as soon as it downloads as "offline viewable" it won't work either. If I clear the cache of Dropbox the clip plays fine. It's connected to downloading it on any device 😕
