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wintert's avatar
wintert
Explorer | Level 4
5 years ago

Downloaded folders are empty

Hi there, My boss has been having an issue with the Dropbox Windows 10 App where folders download without the contents downloading along with them.   His process of downloading the folders is s...
Download
Restore
Sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hello wintert, thanks checking in with us. 

 

Could it be that the files in the folders in question contain incompatible characters?

 

Let me know what you find, cheers!

  • wintert's avatar
    wintert
    Explorer | Level 4
    5 years ago

    Hi, thanks for getting back to me Lusil 

     

    The only speciwl characters used in the files and folders were  .  -  and &

     

    None of the unsupported characters you linked.

     

    Any other ideas?

     

    Thanks!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for getting back to me, wintert. 

       

      If they are dragging folders from the Dropbox folder or the desktop app, could you ask them to try manually copy and pasting them, instead? 

       

      Out of curiosity, could you also let me know if they've tried downloading the folders via the website? 

       

      Let me know how it goes, thanks!

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