You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

wintert's avatar
wintert
Explorer | Level 4
5 years ago

Downloaded folders are empty

Hi there, My boss has been having an issue with the Dropbox Windows 10 App where folders download without the contents downloading along with them.   His process of downloading the folders is s...
Download
Restore
sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hello wintert, thanks checking in with us. 

 

Could it be that the files in the folders in question contain incompatible characters?

 

Let me know what you find, cheers!

  • wintert's avatar
    wintert
    Explorer | Level 4
    5 years ago

    Hi, thanks for getting back to me Lusil 

     

    The only speciwl characters used in the files and folders were  .  -  and &

     

    None of the unsupported characters you linked.

     

    Any other ideas?

     

    Thanks!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for getting back to me, wintert. 

       

      If they are dragging folders from the Dropbox folder or the desktop app, could you ask them to try manually copy and pasting them, instead? 

       

      Out of curiosity, could you also let me know if they've tried downloading the folders via the website? 

       

      Let me know how it goes, thanks!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions