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Fredrik_P's avatar
Fredrik_P
Explorer | Level 4
2 years ago

Download button keeps old filename

Hello

 

When I use the web interface I come across a bug:

 

1. Open a image in the preview mode.

2. Rename the image.

3. Click on "Download"

4. A empty file with the old filename is downloaded.

 

The only solution I know is to:

 

1. Go back one step to the folder.

2. Reload that page so the new filename is loaded.

3. Click on the image again to open it in the preview mode.

4. Click on the "Download" button.

 

(Refreshing the page after the name change result in a 404-page because the old filename is still in the URL.)

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome aboard the forum, Fredrik_P!

     

    Were you able to reproduce the issue via a different web browser, or even incognito mode on your current browser? 

     

    How long have you been experiencing this behavior?

     

    Let me know, and we can take a look.

    • Fredrik_P's avatar
      Fredrik_P
      Explorer | Level 4

      Hello Nancy

       

      Yes, the same thing happens in incognito mode (Firefox) and in Edge.

       

      I don't know how long it has been like that, but a long time. Several weeks, maybe months.

       

      Best regards,

      Fredrik

    • Здравко's avatar
      Здравко
      Legendary | Level 20

      Nancy wrote:

      ...

      How long have you been experiencing this behavior?

      ...


      Nancy, this behavior comes from day zero of Dropbox existence! Just repeat, as described by Fredrik_P, and you will see it. I just created a test1.txt file and renamed it to test.txt:

      As you can see on the screenshot, the file gets correctly renamed within the view, but old name stays non-updated in address line (and not only). If at the same moment you hit "Download", the page will try download test1.txt - empty, of course - there is no such file anymore. That's it.

      Hope this clarifies matter and let's hope your design staff will fix it.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey again, Fredrik_P!

         

        Is it OK if we log a ticket for you, and have our team look into this further?