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Forum Discussion

BG2017's avatar
BG2017
Explorer | Level 3
2 years ago

Distorted video

I did a video on my Samsung S22 cell and it worked fine. Uploaded to FB and it was working fine for a while. Now is is distorted and blurry. How can I fix it on my laptop? It is now on my laptop as w...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey BG2017, thanks for reaching out to the Dropbox Community.

 

Can you give us some more info on how Dropbox comes into play here?

 

Are you having this issue on Dropbox as well?

 

Any additional info would be really helpful.

 

Thanks.

BG2017's avatar
BG2017
Explorer | Level 3
2 years ago

Yes, it is the same way on Dropbox

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Oh, thanks for letting me know about that.

     

    If you download the file from Dropbox to your device and play it there, does it play correctly?

    • BG2017's avatar
      BG2017
      Explorer | Level 3
      2 years ago

      If I move it from Dropbox onto my device, it is still distorted. Subjects became shorter and fatter and video blurry. Can't figure out how that happened nor how to correct it. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update, BG2017.

         

        If you preview the video on dropbox.com, what do you see there?

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