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BG2017's avatar
BG2017
Explorer | Level 3
2 years ago

Distorted video

I did a video on my Samsung S22 cell and it worked fine. Uploaded to FB and it was working fine for a while. Now is is distorted and blurry. How can I fix it on my laptop? It is now on my laptop as w...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey BG2017, thanks for reaching out to the Dropbox Community.

 

Can you give us some more info on how Dropbox comes into play here?

 

Are you having this issue on Dropbox as well?

 

Any additional info would be really helpful.

 

Thanks.

  • BG2017's avatar
    BG2017
    Explorer | Level 3
    2 years ago

    Yes, it is the same way on Dropbox

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Oh, thanks for letting me know about that.

       

      If you download the file from Dropbox to your device and play it there, does it play correctly?

      • BG2017's avatar
        BG2017
        Explorer | Level 3
        2 years ago

        If I move it from Dropbox onto my device, it is still distorted. Subjects became shorter and fatter and video blurry. Can't figure out how that happened nor how to correct it. 

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