You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BG2017's avatar
BG2017
Explorer | Level 3
2 years ago

Distorted video

I did a video on my Samsung S22 cell and it worked fine. Uploaded to FB and it was working fine for a while. Now is is distorted and blurry. How can I fix it on my laptop? It is now on my laptop as w...
Download
Export
Preview
View
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey BG2017, thanks for reaching out to the Dropbox Community.

 

Can you give us some more info on how Dropbox comes into play here?

 

Are you having this issue on Dropbox as well?

 

Any additional info would be really helpful.

 

Thanks.

  • BG2017's avatar
    BG2017
    Explorer | Level 3
    2 years ago

    Yes, it is the same way on Dropbox

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Oh, thanks for letting me know about that.

       

      If you download the file from Dropbox to your device and play it there, does it play correctly?

      • BG2017's avatar
        BG2017
        Explorer | Level 3
        2 years ago

        If I move it from Dropbox onto my device, it is still distorted. Subjects became shorter and fatter and video blurry. Can't figure out how that happened nor how to correct it. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!