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Forum Discussion
Desktop files/pictures disappeared after uninstalling - Mac OS 10.14.6
Hi Jay. There are a few similar queries but none seems to offer a practical solution to my frustrating problem.
After removing/uninstalling a recent 'Dropbox' application (and removing/emptyin...
Just jumping in here too, hey there Efreken7!
On a Mac device, dragging an app to the trash will uninstall the app for you.
This means that you can do a fresh install of the app from our website here.
During the setup of the app, it will ask if you want to set up the computer backup. From that window, you can choose to just enable this for the Desktop and not any other folder.
Let me know if this helps Lance!
Walter
Dropbox Staff
Dropbox StaffHi Efreken7; welcome to our Community and happy Monday!
As it seems like you've enabled the computer backup feature, we'll first need to clarify if you disabled the feature before uninstalling the desktop application from your computer.
Could you take a look at the relevant Help Center article and let us know if it helps?
Thanks!
Thank you for taking the time to reply. I have read the Help Center Article.
Dropbox was fully installed initially. I then simply dragged the Dropbox icons to the trash. I did not uninstall. I do not believe that i disabled anything at all .. either before installing or after. I have attached two pictures. I. Desktop picture upon logging in.. no files in there, only "mackintosh HD" in the top corner, and 2. my Finder page. Clicking on 'Desktop' only bring a few old files but these do not appear on the main page.
Does my reply make sense. I am only reasonably tech savvy unfortunately.
- Jay
Jay. That seems very plausable. I did not disable the compter backup.. Checked, but "no recentlydeleted files".
Actually I am not too concerned at losing the files etc that were on the desktop, but would certainly like the ability to again post things to the Desktop page. Thanks.
Jay. No missing files to recover. Any idea where I can go to now to get this problem sorted out?
As I previously indicated I am not too concerned about losing my desktop files (although it would be nice to recover them!). Geeting my fully functioning Desktop back again - and being able to post items /files etc there is my main goal now.
Thank you.
- Walter
In that case, you'll need to re-install the app (if you indeed uninstalled it at some point) and then, disable the computer backup feature Efreken7.
Upon that process, you'll get the option to either "Keep content in folders on this PC/Mac" or "Leave content in Dropbox" as needed.
Let us know how it goes!
Jay. Thank you again for your input. Finally got my Desktop bacl plus all the files therein!
Regards, Lance
