Desktop app stuck at "Connecting"... No firewall, proxy, etc...
We have been trying for days to connect through Dropbox. We have a client that insists on using this dodgy service, so we have no choice.
If we connect through the web interface, we get nothign but corrupt downloads because of the amount of data. The only workaround is to download a dozen or so individual zip files and hope that everything goes right.
So we've tried to download and install the client. The only people who can currently connect are people who have previously signed into Dropbox using the desktop client. So far, here is what I have tried:
Same Mac on the 'backup' network at work. This is a backup network that has just recently been installed and has not been configured outside of the stock setup yet. No firewall, no proxies, just the "OK, there's your internet, have fun!" setup.
1 Windows 10 PC on work network(Wired). Nothing
1 Windows 7 PC on backup network(Wired).
On every machine, we have the same issue, it just says "Connecting". Occasionally, one of the Windows machines will pop up the login screen, but that can take hours, and once I enter credentials, nothing happens, the login box is greyed out, and the icon spins. Forever. I think one of the Macs had the login window once. I have manually set the proxy setting to "No Proxy', I even turned Windows Firewall off on the Win 7 PC that is NOT connected to a filtered network in any way. There is no anti virus, no proxy, no web filtering, no firewall, nothing, and these machines won't connect, even to try logging the account in.
So in summation:
3 different networks
3 different OS
5 different computers
2 different tyupes of connection
No connection. This is consistent enough that I cannot be the only person with this issue.
2 different ISPs at work. The regular managed connection is through Century Link. The "backup" one I mentioned is through Comcast, and it hasn't yet been managed in any way, I would know, since I am the local IT tech for the office, I would be the one setting it up for the corporate office, but right now, it is in its virgin state. And one of the Macs and the Win 7 machine are machines that I have recently re-imaged, so they don't have anything turned on at all. I also tried one at home, with the same results. I'm looking at a machine on the second, "backup" ISP with Windows Firewall turned off, and it just says "connecting", but won't connect.
Oh wait, it got me the login screen, and then just sat there spinning again. I eventually closed and reopend Dropbox, and I'm back to square one, just "Connecting", "Waiting to be linked to a Dropbox Account".
Let us follow-up in more depth via email, I understand that you've already explored some of the possible causes on your end!
Since you’ve already done some troubleshooting on your own & you haven't been able to remedy the issue, I’d like to have a closer look through our official support channel &(if necessary), send your requests to a higher level of support for further investigation. Once you get a chance to log a ticket with our team, let me know your 7-digit ticket #, so that I look it internally & make sure it’s handled as soon as possible.
Thanks in advance & I’ll be awaiting your next reply here!
About View, download, and export
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No firewall, proxy, etc...","id":"message:264608","revisionNum":3,"repliesCount":7,"author":{"__ref":"User:user:616383"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:264608"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:264608"},"body":"
We have been trying for days to connect through Dropbox. We have a client that insists on using this dodgy service, so we have no choice.
If we connect through the web interface, we get nothign but corrupt downloads because of the amount of data. The only workaround is to download a dozen or so individual zip files and hope that everything goes right.
So we've tried to download and install the client. The only people who can currently connect are people who have previously signed into Dropbox using the desktop client. So far, here is what I have tried:
Same Mac on the 'backup' network at work. This is a backup network that has just recently been installed and has not been configured outside of the stock setup yet. No firewall, no proxies, just the \"OK, there's your internet, have fun!\" setup.
1 Windows 10 PC on work network(Wired). Nothing
1 Windows 7 PC on backup network(Wired).
On every machine, we have the same issue, it just says \"Connecting\". Occasionally, one of the Windows machines will pop up the login screen, but that can take hours, and once I enter credentials, nothing happens, the login box is greyed out, and the icon spins. Forever. I think one of the Macs had the login window once. I have manually set the proxy setting to \"No Proxy', I even turned Windows Firewall off on the Win 7 PC that is NOT connected to a filtered network in any way. There is no anti virus, no proxy, no web filtering, no firewall, nothing, and these machines won't connect, even to try logging the account in.
So in summation:
3 different networks
3 different OS
5 different computers
2 different tyupes of connection
No connection. This is consistent enough that I cannot be the only person with this issue.
","body@stringLength":"1999","rawBody":"
We have been trying for days to connect through Dropbox. We have a client that insists on using this dodgy service, so we have no choice.
If we connect through the web interface, we get nothign but corrupt downloads because of the amount of data. The only workaround is to download a dozen or so individual zip files and hope that everything goes right.
So we've tried to download and install the client. The only people who can currently connect are people who have previously signed into Dropbox using the desktop client. So far, here is what I have tried:
Same Mac on the 'backup' network at work. This is a backup network that has just recently been installed and has not been configured outside of the stock setup yet. No firewall, no proxies, just the \"OK, there's your internet, have fun!\" setup.
1 Windows 10 PC on work network(Wired). Nothing
1 Windows 7 PC on backup network(Wired).
On every machine, we have the same issue, it just says \"Connecting\". Occasionally, one of the Windows machines will pop up the login screen, but that can take hours, and once I enter credentials, nothing happens, the login box is greyed out, and the icon spins. Forever. I think one of the Macs had the login window once. I have manually set the proxy setting to \"No Proxy', I even turned Windows Firewall off on the Win 7 PC that is NOT connected to a filtered network in any way. There is no anti virus, no proxy, no web filtering, no firewall, nothing, and these machines won't connect, even to try logging the account in.
So in summation:
3 different networks
3 different OS
5 different computers
2 different tyupes of connection
No connection. This is consistent enough that I cannot be the only person with this issue.
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We have a client that insists on using this dodgy service, so we have no choice. If we connect through the web interface, we get 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SOMETHING on your network is blocking Dropbox - your ISP maybe? Your corporate filtering if at work?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"146","kudosSumWeight":1,"postTime":"2018-02-12T10:18:17.515-08:00","lastPublishTime":"2018-02-12T10:18:17.515-08:00","metrics":{"__typename":"MessageMetrics","views":8705},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:264608/message:264612","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDI2NDYxNCwyNjQ2MTQ","node":{"__ref":"ForumReplyMessage:message:264614"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"154","rawBody":"Sadly, from looking round here you are....
SOMETHING on your network is blocking Dropbox - your ISP maybe? Your corporate filtering if at work? ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:264612_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:264614":{"__typename":"ModerationData","id":"moderation_data:264614","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:330246":{"__typename":"User","id":"user:330246","uid":330246,"login":"Jane","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:15.308-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDYtNjA5OGkyNTA4MEQ2QjA4QTk0RjQ3"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:330246"},"ForumReplyMessage:message:264614":{"__typename":"ForumReplyMessage","uid":264614,"id":"message:264614","revisionNum":1,"author":{"__ref":"User:user:616383"},"readOnly":false,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:264612"},"conversation":{"__ref":"Conversation:conversation:264608"},"subject":"Re: Desktop app stuck at \"Connecting\"... No firewall, proxy, etc...","moderationData":{"__ref":"ModerationData:moderation_data:264614"},"body":"That's the problem.
2 different ISPs at work. The regular managed connection is through Century Link. The \"backup\" one I mentioned is through Comcast, and it hasn't yet been managed in any way, I would know, since I am the local IT tech for the office, I would be the one setting it up for the corporate office, but right now, it is in its virgin state. And one of the Macs and the Win 7 machine are machines that I have recently re-imaged, so they don't have anything turned on at all. I also tried one at home, with the same results. I'm looking at a machine on the second, \"backup\" ISP with Windows Firewall turned off, and it just says \"connecting\", but won't connect.
Oh wait, it got me the login screen, and then just sat there spinning again. I eventually closed and reopend Dropbox, and I'm back to square one, just \"Connecting\", \"Waiting to be linked to a Dropbox Account\".","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-02-12T10:37:45.990-08:00","lastPublishTime":"2018-02-12T10:37:45.990-08:00","metrics":{"__typename":"MessageMetrics","views":8702},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:264608/message:264614","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDI2NDgyMSwyNjQ4MjE","node":{"__ref":"AcceptedSolutionMessage:message:264821"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"904","rawBody":"That's the problem.
2 different ISPs at work. The regular managed connection is through Century Link. The \"backup\" one I mentioned is through Comcast, and it hasn't yet been managed in any way, I would know, since I am the local IT tech for the office, I would be the one setting it up for the corporate office, but right now, it is in its virgin state. And one of the Macs and the Win 7 machine are machines that I have recently re-imaged, so they don't have anything turned on at all. I also tried one at home, with the same results. I'm looking at a machine on the second, \"backup\" ISP with Windows Firewall turned off, and it just says \"connecting\", but won't connect.
Oh wait, it got me the login screen, and then just sat there spinning again. I eventually closed and reopend Dropbox, and I'm back to square one, just \"Connecting\", \"Waiting to be linked to a Dropbox Account\".","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:264614_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:264821":{"__typename":"ModerationData","id":"moderation_data:264821","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:264821":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:330246"},"id":"message:264821","revisionNum":2,"uid":264821,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:264614"},"conversation":{"__ref":"Conversation:conversation:264608"},"subject":"Re: Desktop app stuck at \"Connecting\"... No firewall, proxy, etc...","moderationData":{"__ref":"ModerationData:moderation_data:264821"},"body":"
Let us follow-up in more depth via email, I understand that you've already explored some of the possible causes on your end!
\n
\n
Since you’ve already done some troubleshooting on your own & you haven't been able to remedy the issue, I’d like to have a closer look through our official support channel &(if necessary), send your requests to a higher level of support for further investigation. Once you get a chance to log a ticket with our team, let me know your 7-digit ticket #, so that I look it internally & make sure it’s handled as soon as possible.
\n
\n
Thanks in advance & I’ll be awaiting your next reply here!
Let us follow-up in more depth via email, I understand that you've already explored some of the possible causes on your end!
\n
\n
Since you’ve already done some troubleshooting on your own & you haven't been able to remedy the issue, I’d like to have a closer look through our official support channel &(if necessary), send your requests to a higher level of support for further investigation. Once you get a chance to log a ticket with our team, let me know your 7-digit ticket #, so that I look it internally & make sure it’s handled as soon as possible.
\n
\n
Thanks in advance & I’ll be awaiting your next reply here!
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Super User II
Sadly, from looking round here you are....Dropbox Staff
Let us follow-up in more depth via email, I understand that you've already explored some of the possible causes on your end!
