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JohnK2
5 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
- 4 years ago
Thank you for all the details, amazing job LynnCC01!
Do you see the number of syncing files decrease?
If not, let's try something. Please note that it is very important to follow these steps specifically in the order I provide them.- Make sure the Dropbox desktop application is running
- Click on the Dropbox icon in the system tray and then click your profile picture or initials
- Select 'Preferences'
- Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)
- Hold down the 'alt+H' keys
- Click on the 'Fix Hardlinks' button
- You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones
If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Permissions” button.
Still no solution Daphne. Various reasons offered, and various work arounds - but the core issue is Dropbox failing to keep up with the Apple updates and deal with this. There are a lot of threads on this. Trying to start a ticket shows me all the unresolved threads that have been closed with unsatisfactory "solutions' - and most 'sulitions' are different! One Super User says Dropbox doesn't support decryption. The problem is that it USED to and now it doesn't. It's obviously been a problem for a few months and the best Dropbox can suggest is "not our problem, talk to Apple, or Microsoft, or anybody". Really?
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