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Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
I am having exactly the same problem. I upgraded my iPhone and iPad to iOS 14.2 yesterday. Today I cannot open password-protected Word files on DropBox on either device. I get the same message as was posted earlier. I can open up files without a password but not any with a password. I hope there can be a fix or workaround for this.
same problem, I don't yet see a fix in the replies?
- The fix is to open the file with the application (e.g., Word for iOS, Excel for iOS). The password works then. This is not an elegant solution, and hopefully DropBox will update their software to be compatible with the latest Apple operating system.
- Jonathan, this is not a Dropbox issue. It is impacting multiple s as apps including Microsoft’s one drive. It appears t hat Apple has changed the way these files steer handled and frankly in don’t believe Tony want to change it. After conversations with Apple support this may now be considered normal behavior. This certainly does not appear to be in the control of third party apps or developers. Maybe if enough people complain to Apple they might return to previous functionality, but I would not hold my breath.
- This problem has been going on for weeks. Posts on this forum go unanswered by Dropbox as if nothing is wrong. Disgusting!
- Read my lips! It is an Apple problem, not Dropbox! People need to read all the posts. There are workarounds for this issue if you just read!
