Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Based on the error message "invalid_root", this is occurring as the Dropbox-API-Path-Root header "root_namespace_id" value is incorrect. Please cross check if you are using the correct "root_namespace_id" by executing the 2/users/get_current_account endpoint. You can also test the endpoint using our Dropbox API explorer.
Please bear in mind that there is a possibility that your account has been updated to our new team space functionality. For further information on the latest updated team space, please review the following link:
While implementing the Dropbox API with the updated team space, you will need to configure your API calls to operate within the "team space", in order to interact with files/folders in the team space. To do so, you'll need to set the "Dropbox-API-Path-Root" header with your Dropbox API request. For further information, please review the following link:
Hey there everyone, thank you all so much for your updates here!
If anyone is still having this issue after ensuring the Dropbox and Excel app are updated, we'd like to have a look further into this with our team too.
Please submit a ticket with the team with the options available to you (based on your account's plan) here, and then let me know the ticket number you receive (eg. #1234567) so I can follow up with you there.
If you have any trouble submitting a ticket, just let me know and I can assist from my side.
Look forward to hearing back from you all - cheers!
First of all, until recently, my process was like this:
1) I'd open the Boxcryptor app on my iPhone
2) I'd launch a Boxcryptor-encyrpted Excel file (which also happens to have password-to-open protection)
3) Excel would ask me for a password, and I'd enter it
4) My file would open (in read-only) and I could navigate around.
After the iOS update, the above process fails because, as everyone has indicated, the app renders a "Decryption failed. (null)" error in Step 4 (after I enter the password).
As a workaround, and perhaps it's a better process anyway, I don't launch the Boxcryptor app at all now. As long as it's installed, I just launch the Excel app.
But of course like on my computer I find my encrypted app in the Boxcryptor folder not directly in the Dropbox folder. (If you see ".bc" in the file name you can't open it unless you go through the Boxcryptor folder. This of course is by design.)
Within the Excel app, once I find my encrypted file in the Boxcryptor folder and launch it, it asks me for my password and then it opens up no problem. And it's actually better this way, because I can edit the file with the Excel app, and it has much stronger navigation features. (I'm not sure if I was always able to do that in the past, but I haven't checked in years. This issue has forced me to change to a better habit.)
So for MY experience, I just need to stop launching the Boxcryptor app - just leave it installed on my iPhone. To open my MS Office files I will use an MS Office app instead, and go in through the Boxcryptor folder. All is well.
--Chris
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Now, trying to open an encrypted file, it tell me \"Decryption Failed. Null\" If I open with Excel, it works fine. Anyone else having this issue? ","body@stringLength":"192","rawBody":"
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me \"Decryption Failed. Null\" If I open with Excel, it works fine. Anyone else having this issue?
","kudosSumWeight":28,"postTime":"2020-11-06T08:44:02.150-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Mobile","text":"Mobile","time":"2019-05-29T03:19:52.361-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Third Party Integrations","text":"Third Party Integrations","time":"2019-05-29T04:29:38.303-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:467726_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":65220},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:467726":{"__typename":"Conversation","id":"conversation:467726","solved":true,"topic":{"__ref":"ForumTopicMessage:message:467726"},"lastPostingActivityTime":"2021-02-05T07:49:18.615-08:00","lastPostTime":"2021-02-05T07:49:18.615-08:00","unreadReplyCount":259,"isSubscribed":false},"ModerationData:moderation_data:467726":{"__typename":"ModerationData","id":"moderation_data:467726","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:467726_2":{"__typename":"Revision","id":"revision:467726_2","lastEditTime":"2020-11-06T12:39:46.992-08:00"},"ForumReplyMessage:message:476610":{"__typename":"ForumReplyMessage","id":"message:476610","conversation":{"__ref":"Conversation:conversation:467726"},"author":{"__ref":"User:user:328533"},"revisionNum":1,"uid":476610,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"subject":"Re: Decryption fails running iOS 14.2","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:476610"},"parent":{"__ref":"ForumReplyMessage:message:468651"},"body":"
Hi all,
I did a little investigating and here is my UX.
First of all, until recently, my process was like this:
1) I'd open the Boxcryptor app on my iPhone
2) I'd launch a Boxcryptor-encyrpted Excel file (which also happens to have password-to-open protection)
3) Excel would ask me for a password, and I'd enter it
4) My file would open (in read-only) and I could navigate around.
After the iOS update, the above process fails because, as everyone has indicated, the app renders a \"Decryption failed. (null)\" error in Step 4 (after I enter the password).
As a workaround, and perhaps it's a better process anyway, I don't launch the Boxcryptor app at all now. As long as it's installed, I just launch the Excel app.
But of course like on my computer I find my encrypted app in the Boxcryptor folder not directly in the Dropbox folder. (If you see \".bc\" in the file name you can't open it unless you go through the Boxcryptor folder. This of course is by design.)
Within the Excel app, once I find my encrypted file in the Boxcryptor folder and launch it, it asks me for my password and then it opens up no problem. And it's actually better this way, because I can edit the file with the Excel app, and it has much stronger navigation features. (I'm not sure if I was always able to do that in the past, but I haven't checked in years. This issue has forced me to change to a better habit.)
So for MY experience, I just need to stop launching the Boxcryptor app - just leave it installed on my iPhone. To open my MS Office files I will use an MS Office app instead, and go in through the Boxcryptor folder. All is well.
--Chris
","body@stringLength":"1822","rawBody":"
Hi all,
I did a little investigating and here is my UX.
First of all, until recently, my process was like this:
1) I'd open the Boxcryptor app on my iPhone
2) I'd launch a Boxcryptor-encyrpted Excel file (which also happens to have password-to-open protection)
3) Excel would ask me for a password, and I'd enter it
4) My file would open (in read-only) and I could navigate around.
After the iOS update, the above process fails because, as everyone has indicated, the app renders a \"Decryption failed. (null)\" error in Step 4 (after I enter the password).
As a workaround, and perhaps it's a better process anyway, I don't launch the Boxcryptor app at all now. As long as it's installed, I just launch the Excel app.
But of course like on my computer I find my encrypted app in the Boxcryptor folder not directly in the Dropbox folder. (If you see \".bc\" in the file name you can't open it unless you go through the Boxcryptor folder. This of course is by design.)
Within the Excel app, once I find my encrypted file in the Boxcryptor folder and launch it, it asks me for my password and then it opens up no problem. And it's actually better this way, because I can edit the file with the Excel app, and it has much stronger navigation features. (I'm not sure if I was always able to do that in the past, but I haven't checked in years. This issue has forced me to change to a better habit.)
So for MY experience, I just need to stop launching the Boxcryptor app - just leave it installed on my iPhone. To open my MS Office files I will use an MS Office app instead, and go in through the Boxcryptor folder. All is well.
--Chris
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Hey there everyone, thank you all so much for your updates here!
\n\n
\n\n
If anyone is still having this issue after ensuring the Dropbox and Excel app are updated, we'd like to have a look further into this with our team too.
\n\n
\n\n
Please submit a ticket with the team with the options available to you (based on your account's plan) here, and then let me know the ticket number you receive (eg. #1234567) so I can follow up with you there.
\n\n
\n\n
If you have any trouble submitting a ticket, just let me know and I can assist from my side.
\n\n
\n\n
Look forward to hearing back from you all - cheers!
","body@stringLength":"773","rawBody":"
Hey there everyone, thank you all so much for your updates here!
\n\n
\n\n
If anyone is still having this issue after ensuring the Dropbox and Excel app are updated, we'd like to have a look further into this with our team too.
\n\n
\n\n
Please submit a ticket with the team with the options available to you (based on your account's plan) here, and then let me know the ticket number you receive (eg. #1234567) so I can follow up with you there.
\n\n
\n\n
If you have any trouble submitting a ticket, just let me know and I can assist from my side.
\n\n
\n\n
Look forward to hearing back from you all - cheers!
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
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Dropbox Staff
