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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Ctmom's avatar
Ctmom
Explorer | Level 4

Did we ever get a solution to this or do I have to give up on Dropbox?

Martz's avatar
Martz
Collaborator | Level 9
4 years ago

You won't get a solution until Apple releases a fix.  All we have are work arounds as posted in this thread.

  • Nealwald's avatar
    Nealwald
    Helpful | Level 7
    4 years ago
    Hi all, please read all these posts. Martz is completely correct. This is an iOS 14.2 and 14.2.1 issue. Apple has to fix this. It is impacting many apps not just Dropbox. The workaround is to open your password protected Microsoft doc directly in the iOS Microsoft all such as word or excel or in the unified iOS office all. The will open in either directly.

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