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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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Mobile
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  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there lynnegell; thanks for joining our Community!

 

This seems rather strange; can you reboot your device and try to access the same file again?

 

If the issue persists, could you let me know if you're able to access it normally from a web browser?

 

Thanks!

lynnegell's avatar
lynnegell
Helpful | Level 5
4 years ago
Walter, I have rebooted the device, and I still have the problem. As many others have said, this seems to be an issue with password-protected documents, whether or not they are encrypted. I can access the dropbox file from my laptop. It is only an issue on my phone (which has the iOS update installed.

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