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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Stephen_NY's avatar
Stephen_NY
Helpful | Level 6

I did find a temporary work around.  If you have MS Word installed as an app on your devices, you can open the document that is password-protected through Word via DropBox.  This allows your to enter the password.  I am not sure if it is the same if the issue affects Excel.  I still am hoping for an update with a fix from either Apple or DropBox.  Do the DropBox admins ever comment on these threads or is it just users?

JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Yes, same with Excel. Hopefully Daphne from Dropbox will get back to me with an answer today.

  • Iaincars's avatar
    Iaincars
    Helpful | Level 5
    5 years ago

    The problem isnt with dropbox its with ios 14.2. I cant open a password protected file attached to an email since I upgraded.

     

    If I detach the file and save to my iphone then use the mobile version of excel it works ok.

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