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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hi JohnK2, thanks for posting!

 

Could you send me a screenshot of the error that you're getting?

 

Also, what are the exact steps you're taking when you get this error? 

 

When you mentioned opening the file through Excel, was this by opening the file through the Files app, or after exporting the file from Dropbox?

 

Keep me posted!

Stephen_NY's avatar
Stephen_NY
Helpful | Level 6
5 years ago

I am having exactly the same problem.  I upgraded my iPhone and iPad to iOS 14.2 yesterday.  Today I cannot open password-protected Word files on DropBox on either device.  I get the same message as was posted earlier. I can open up files without a password but not any with a password.  I hope there can be a fix or workaround for this.

  • wendy6's avatar
    wendy6
    Explorer | Level 4
    4 years ago

    same problem, I don't yet see a fix in the replies?

    • Jonathan F.3's avatar
      Jonathan F.3
      Helpful | Level 6
      4 years ago
      The fix is to open the file with the application (e.g., Word for iOS, Excel for iOS). The password works then. This is not an elegant solution, and hopefully DropBox will update their software to be compatible with the latest Apple operating system.
      • Nealwald's avatar
        Nealwald
        Helpful | Level 7
        4 years ago
        Jonathan, this is not a Dropbox issue. It is impacting multiple s as apps including Microsoft’s one drive. It appears t hat Apple has changed the way these files steer handled and frankly in don’t believe Tony want to change it. After conversations with Apple support this may now be considered normal behavior. This certainly does not appear to be in the control of third party apps or developers. Maybe if enough people complain to Apple they might return to previous functionality, but I would not hold my breath.

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