We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

cglasalle's avatar
cglasalle
New member | Level 2

What is the fix???

Sguaraus's avatar
Sguaraus
Helpful | Level 6
5 years ago
Actually nothing but downloading the Excel app on the phone and use it to open the protected document in dropbox. Until dropbox fix it as it was before ios14.2, of course
  • cc14's avatar
    cc14
    Explorer | Level 3
    4 years ago

    I have excel on my iphone, but I can't seem to open the protected .xlxs file from dropbox using excel.  How can I do this to avoid the decyrption error?

    • Nealwald's avatar
      Nealwald
      Helpful | Level 7
      4 years ago
      Ok everyone. It appears this issue is resolved on iOS 14.4. Have a nice day.
      • ltx's avatar
        ltx
        Helpful | Level 6
        4 years ago
        Hi, I can confirm the iOS 14.4 update fixed the Dropbox password issue too, just updated. You should update for the important iOS security patches too! Many thanks for the heads up Nealwald!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!