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Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Thanks for posting this about 14.2. I’m running 14.2 on iPhone 8 with no issue when I use the password to open my secured document, but my wife can’t do it on her iPad running 14.2. Seems inconsistent based on other comments that it’s on one or both. I’ve had iOS 14 for about a week with no issues on this topic, and I just downloaded 14.2 on iPad for my wife yesterday, and then it quit working. I have Excel and it also opens the document with no issue, however she does not have it installed, so not sure if there’s a correlation or not. Any updates from Dropbox on this issue will be appreciated and sooner rather than later please. Thanks!
- I am having the same problem on IPhone 11 running IOS 14.2.
I'm experiencing the same problem. I found that going back to the original Word document, and resaving it as a .doc file (not .docx) is a workaround.
When you do this, you may get a warning that .doc file encryption isn't as strong as .docx encyption; I think that could be a clue to what is happening, and the problem is that ios14.2 has a problem with the stronger encyption. But falling back to .doc is a temporary workaround until Apple fixes the problem.
Did we ever get a solution to this or do I have to give up on Dropbox?
You won't get a solution until Apple releases a fix. All we have are work arounds as posted in this thread.
- Hi all, please read all these posts. Martz is completely correct. This is an iOS 14.2 and 14.2.1 issue. Apple has to fix this. It is impacting many apps not just Dropbox. The workaround is to open your password protected Microsoft doc directly in the iOS Microsoft all such as word or excel or in the unified iOS office all. The will open in either directly.
