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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Sguaraus's avatar
Sguaraus
Helpful | Level 6
5 years ago
Same problem here! Cannot open MsOffice files protected with password, same error message DECRYPTION FAILED (NULL) after installing ios14.2...Please fix it. Thank you!
  • cglasalle's avatar
    cglasalle
    New member | Level 2
    5 years ago

    What is the fix???

    • Sguaraus's avatar
      Sguaraus
      Helpful | Level 6
      5 years ago
      Actually nothing but downloading the Excel app on the phone and use it to open the protected document in dropbox. Until dropbox fix it as it was before ios14.2, of course
      • cc14's avatar
        cc14
        Explorer | Level 3
        4 years ago

        I have excel on my iphone, but I can't seem to open the protected .xlxs file from dropbox using excel.  How can I do this to avoid the decyrption error?

  • bec3116's avatar
    bec3116
    New member | Level 2
    5 years ago
    Me too
    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for joining us here bec3116 and tflynn!

       

      When you have the chance, please check out this post and let me know if you have any trouble with this.

      • ITGuy's avatar
        ITGuy
        Explorer | Level 3
        5 years ago

        Everyone,

        I have found that it matters not the medium from which you download/upload/access the file(s) and/or have the file(s) stored.

        We're running into the exact same issue using the Microsoft Teams App on an iPhone with version 14.2.

        IOS version 14.2 has caused the issue to not be able to open *passworded* files (Word, Excel, etc.); non-passworded files open fine.

        (NOTE: IOS devices prior to version 14.2 still works no matter the medium of download/upload/access).

  • Chrisl1208's avatar
    Chrisl1208
    New member | Level 2
    5 years ago
    Same issue since I updated my iPhone!
  • EC618's avatar
    EC618
    New member | Level 2
    5 years ago

    Same here. Password protected Word doc "Decryption failed (null)" will not open.

  • hardingt12345's avatar
    hardingt12345
    New member | Level 2
    4 years ago

    Same issue with Office documents - this is how I protect my passwords - cannot open on IPhone

    • Nealwald's avatar
      Nealwald
      Helpful | Level 7
      4 years ago
      Update to iOS 14.4. This resolves the issue

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