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Forum Discussion
Death and gaining access
Hi there, My husband recently died. I need to gain access to his account. I remember his password but for the 2 step validation I need to access his email which has now been shut down. Any sugges...
Strikeout Cat wrote:
Any suggestions on how I can contact dropbox so that I can send the letter and the death certificate?
I'm sorry for your loss.
You'll need to open a support ticket. Refer to the following help article:
The only problem is... that page takes me to the support page where there is no option to open a ticket. I feel like I'm in a Catch-22. My friend died and his mother is legally blind, and there's no way to get access to his files or cancel his account. Help!
Thanks 🙂
Megan
Dropbox Staff
Dropbox StaffHi mphilips66, I hope you're doing well!
Would it be okay for me to reach out to your Community linked email?
I'd be happy to look deeper into this for you.
Let me know.
Would it be okay for me to reach out to your Community linked email?
I'd be happy to look deeper into this for you.
Let me know.
Yes please!
- Megan
Hi - I have new information regarding this issue. Unfortunately I am still unable to open a ticket. Can someone please contact me?
Thank you!
Marc
