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Strikeout Cat's avatar
Strikeout Cat
New member | Level 2
4 years ago

Death and gaining access

Hi there,   My husband recently died. I need to gain access to his account. I remember his password but for the 2 step validation I need to access his email which has now been shut down. Any sugges...
Account Access
View
mphilips66's avatar
mphilips66
Explorer | Level 3
4 years ago

The only problem is... that page takes me to the support page where there is no option to open a ticket. I feel like I'm in a Catch-22. My friend died and his mother is legally blind, and there's no way to get access to his files or cancel his account. Help!

 

Thanks 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi mphilips66, I hope you're doing well!

    Would it be okay for me to reach out to your Community linked email? 

    I'd be happy to look deeper into this for you.

    Let me know. 
    • mphilips66's avatar
      mphilips66
      Explorer | Level 3
      4 years ago

      Yes please!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Done mphilips66! 

        You got a new email.

        Cheers!

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