You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Gregg Hall's avatar
Gregg Hall
Helpful | Level 6
3 years ago

Choosing File/Folder In Browser Has Changed

While viewing my files in the browser (Chrome)...starting today when I would normally just click once to view or click once to enter a folder, now it's one click marks/selects the file/folder and dou...
  • Gregg Hall's avatar
    Gregg Hall
    3 years ago

    This was corrected on the server side.  If you are having this issue, you need request a ticket to be put in.  It can not be fixed on the user side.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Community Home | Modern Slavery Statement | Terms of Service | Privacy Policy 

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You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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While viewing my files in the browser (Chrome)...starting today when I would normally just click once to view or click once to enter a folder, now it's one click marks/selects the file/folder and double click will view or open folder.  I feel like an idiot, for the life of me can not figure out how this was changed and can't seem to find an option to revert it back to a single click.

","kudosSumWeight":1,"repliesCount":20,"postTime":"2022-11-07T12:33:06.257-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:View","text":"View","time":"2019-10-08T04:51:14.432-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:634935_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2595},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

While viewing my files in the browser (Chrome)...starting today when I would normally just click once to view or click once to enter a folder, now it's one click marks/selects the file/folder and double click will view or open folder.  I feel like an idiot, for the life of me can not figure out how this was changed and can't seem to find an option to revert it back to a single click.

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Gregg Hall wrote:
\n

I know it's an account specified setting, and not a PC ...

\n
\n

But there are no settings that control that function. There's no way to change whether a file or folder opens with a single click or a double-click.

\n

 

\n

Have you cleared your browser's cache/browsing history or tried a different browser, as a test?

","body@stringLength":"614","rawBody":"

 wrote:
\n

I know it's an account specified setting, and not a PC ...

\n
\n

But there are no settings that control that function. There's no way to change whether a file or folder opens with a single click or a double-click.

\n

 

\n

Have you cleared your browser's cache/browsing history or tried a different browser, as a test?

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This was corrected on the server side.  If you are having this issue, you need request a ticket to be put in.  It can not be fixed on the user side.

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Gregg Hall wrote:
\n

... can not figure out how this was changed and can't seem to find an option to revert it back to a single click.

\n
\n

Nothing has changed and there are no settings to change the behavior. Clicking the white space around a file or folder name will select it, while clicking on the actual file or folder name will open it.

","body@stringLength":"606","rawBody":"

 wrote:
\n

... can not figure out how this was changed and can't seem to find an option to revert it back to a single click.

\n
\n

Nothing has changed and there are no settings to change the behavior. Clicking the white space around a file or folder name will select it, while clicking on the actual file or folder name will open it.

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I must not be explaining the issue clearly.  There are two options, they are clearly shown it these two images side by side.  You can tell from the cursor's reaction change when hovering...one is the 'arrow' and other is the 'finger'.  The 'arrow' is making me double click on my option, were as the 'finger' is a single click.  I know it's an account specified setting, and not a PC...because I log in as myself and I have to double click...my staff member logs in on the same PC and he still has the single click.  Hope this make my issue clearer...just tough to explain.

 

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I must not be explaining the issue clearly.  There are two options, they are clearly shown it these two images side by side.  You can tell from the cursor's reaction change when hovering...one is the 'arrow' and other is the 'finger'.  The 'arrow' is making me double click on my option, were as the 'finger' is a single click.  I know it's an account specified setting, and not a PC...because I log in as myself and I have to double click...my staff member logs in on the same PC and he still has the single click.  Hope this make my issue clearer...just tough to explain.

 

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Yes, all history was deleted...no change.  Plus, logged in from another computer and it makes me still double click to view files/folders.  So, let me get this straight...you are saying there is no option between single click/double click.  I've been using DropBox almost from the beginning...been a user for many years and always been clicking once to view...so out of these two results I have shown, which one is 'normal'?

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Also tried in Microsoft Edge...same issue.  Need to double click to view file or open folder.

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Hey Gregg Hall, if you hover right on the file name, you'll get the \"hand\" icon of your mouse, that will open files and folders with a single click.

\n

 

\n

But if your mouse is not on the file/folder name, but just really really close to it (doesn't matter if it's above, under, left, right), you'll get the arrow and you'll need to double-click.

\n

 

\n

Can you try and let me know what you find?

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Gregg Hall wrote:
\n

Yes, all history was deleted...no change.

\n
\n

How about in an Incognito/Private browsing session, with all add-ons disabled, just as a test?

\n

 

\n

So, let me get this straight...you are saying there is no option between single click/double click.
\n

Correct. There are no settings which control that.

\n

 

\n
Hard not to describe what I'm seeing ...
\n

I think you've described it perfectly adequately, it's just the the results are somewhat surprising. I usually use Firefox (where it works as expected) but I just tested it with Edge and the results are the same as in Firefox. Here's a screen capture showing it. At no point did I double-click. Everything was a single-click.

\n

 

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Incognito produced the same result, no luck.  https://youtu.be/4-hJYmT1EVM 

That was worth a shot...never thought of Incognito mode.  I'm gonna laugh if this all of a sudden corrects itself in a couple of days.

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