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Johnathant77's avatar
Johnathant77
New member | Level 2
2 years ago

Can't watch videos from my computer when uploaded from my phone to a shared folder.

I have a shared folder with my business partner that we upload videos of property walkthroughs in. We can watch these videos from our phone, but when we try to open them up a computer the audio will ...
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Clementina77's avatar
Clementina77
New member | Level 1

Hello, I have a similar problem. 

I can watch video from Iphone but from the mac. I am not entering from the app, but from a direck link.

Videos are mostly mp4

Can you please help me?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
21 hours ago

Hey Clementina77, sorry to hear that.

Can you let us know exactly what the issue is?

What do you see when you open the link on your computer? A screenshot would be helpful, if you can send one as well.

Have you tried opening the link from a different browser or private browsing window, to see if that helps?
 

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