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Johnathant77's avatar
Johnathant77
New member | Level 2
2 years ago

Can't watch videos from my computer when uploaded from my phone to a shared folder.

I have a shared folder with my business partner that we upload videos of property walkthroughs in. We can watch these videos from our phone, but when we try to open them up a computer the audio will ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Johnathant77, I'd be happy to help!

 

Is it safe to assume that you're opening these files from our desktop app, locally on the device? 

 

Also, what file types are we talking about here? Can you try to preview the files using our website, and let me know what happens then?

 

Keep me posted, and we'll take it from there! 

Johnathant77's avatar
Johnathant77
New member | Level 2
2 years ago

So I just tried opening them through the website and it worked so we will just do that from now on. I am not sure the video type, whatever a new iphone would take and upload from the app. I just cannot open it up from my files on my laptop where it plays through the media player. However with it working on the website I will just open it that way in the future now

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Awesome Johnathant77!

     

    If you wish for us to look more into the desktop issue, let me know.

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