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KirstenSynMod's avatar
KirstenSynMod
New member | Level 2
6 months ago

Can't view any documents in List View or upload using drag and drop.

Have been experiencing issues in Dropbox since the new update. Most recently, the list view is not working at all.  I can't drag and drop to upload documents, either. I have to go into the folder, ...
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  • Megan's avatar
    Megan
    6 months ago

    It seems this is a browser-related issue KirstenSynMod. 

     

    I'd suggest trying to clear out the cache on Chrome, and also check for any specific plug-ins that might be causing this.  

     

    If I were you I'd also restore the browser to its default settings and update it too. You can find the instructions here.

     

    If you need something else, please let me know and I will be more than happy to help every step of the way!

CPDev's avatar
CPDev
Explorer | Level 3
6 months ago

In Chrome on Mac, even after logging out and clearing cache ("All Time" setting), List View shows nothing below the selected folder. Grid View works, but we prefer List View. This began 2 days ago.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey there, CPDev, let's jump right into this! 

     

    I've merged your post under a similar thread, where others also noticed that.

     

    Is it possible that you have enabled any plug-ins that could be causing that? 

     

    Have you also tried using an incognito mode or Private Browsing mode? If so, did you get the same results there? You can find instructions for this here.
     

    If that doesn't help either, please restore your browser to its default settings and check again. 

     

    Thanks a bunch! 

    • CPDev's avatar
      CPDev
      Explorer | Level 3
      6 months ago

      Hi Megan,

       

      OK, we tried incognito mode, disabled all plugins, and then browser reset. Still no luck.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the heads up CPDev!

         

        Have you also made sure that Chrome is up-to-date and that you're running its latest version?

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