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Forum Discussion
Can't scroll through photos within a Dropbox folder when using the Windows Photos App
Hello,
This was asked in another thread in 2023, but there wasn't an answer. I thought I would try again.
I like to use the Windows 10 photo app to do a quick check on photos when I don't wan...
Hannah
Dropbox Staff
Dropbox StaffHey logogogue, thanks for reaching out to the Dropbox Community.
Just to check, if you quit/close the Dropbox application, does the issue persist?
Also, if you haven't already, make sure you restart your computer, to see if that helps at all.
Let me know what you find.
Hello, Hannah.
I have quit the application, then rebooted, dropbox started, and nothing has changed.
I have quite the application, restarted dropbox app, and nothing has changed.
I have restarted my computer countless times since the issue started as I shut it down every night.
- Walter
Hey logogogue - sorry to jump in here, but I believe Hannah was asking if the issue persists with the Dropbox desktop app completely closed on your
computer.
Could you give it a go and let us know how it goes?
Thanks for the clarification. After stopping the App, the same problem persists. I can scroll through images not in Dropbox but can not scroll photos in Dropbox folders.
- Megan
Hi logogogue, if you noticed that this behavior remains the same even when our app is closed, then that indicates that it's not Dropbox-related.
If it was our app that caused it, the issue would resolve the moment our app was closed.
Is it possible that you have many files within said folder?
