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Forum Discussion

Magdalene Njane's avatar
Magdalene Njane
Explorer | Level 3
3 years ago

Can't preview my files after renaming them

Hey 

so I have a similar problem almost every time I rename a picture its version changes to a file that cannot be previewed even when downloaded. it says files without extensions can not be previewed. after renaming

 

  • Welcome to the forum, Magdalene Njane!

     

    From what I understand, you'll need to separate the extension of the file from the rest of the filename with a dot (.). So, in this case, the name of the file should be “Friday 19th Aug - 6pm.jpg”.

     

    Please rename your file once again and let me know if the issue persists after that.

     

    Cheers.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to the forum, Magdalene Njane!

     

    From what I understand, you'll need to separate the extension of the file from the rest of the filename with a dot (.). So, in this case, the name of the file should be “Friday 19th Aug - 6pm.jpg”.

     

    Please rename your file once again and let me know if the issue persists after that.

     

    Cheers.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        I’m really glad to hear that worked! 

         

        If you need something else, don't hesitate to give me a shout.

  • Roxy_g's avatar
    Roxy_g
    New member | Level 2
    I am trying to open a file that contains a song that I need to send to someone and when I try to open it, it says files without extensions cannot be previewed. I understand that this means I don’t have a suffix attached to the end of it, but I don’t know how to fix it.
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      Roxy_g wrote:
      I understand that this means I don’t have a suffix attached to the end of it, but I don’t know how to fix it.

      Rename the file and add an appropriate file extension for the file type to the end of the file name.

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