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mozone's avatar
mozone
New member | Level 2
2 years ago

Can't play audio files - it says they're empty

I have used Dropbox for a number of years and have loaded thousands of files over that time.  I just got a new Mac Mini with the most up to date software and now, Dropbox won't load files, saying the...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey mozone, thanks for coming to the Dropbox Community.

 

Just to clarify, are you getting this error message when you're trying to open these audio files from your local Dropbox folder?

 

Are these files currently set to "available offline" or "online-only"?

 

If you right click on them and choose to make them available offline, do they play?

 

Let me know and we'll go from there.

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