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johnblakemore's avatar
johnblakemore
Helpful | Level 7
3 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi johnblakemore, thanks for messaging the Community!

What type of file are you trying to access?

Are you accessing it from the site, or downloading it and opening it in a specific app?

This will help me to assist further!
Sam Boffey's avatar
Sam Boffey
New member | Level 2
2 years ago

Hi, 

I am having the exact same issue, I have attempted all the same troubleshooting that you have with this person and would like some more help please.

Thanks ever so much.

 

Sam

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