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johnblakemore's avatar
johnblakemore
Helpful | Level 7
3 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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ASample's avatar
ASample
Explorer | Level 3

I have a password protected word document (*.dcox).

It does not want to open in edit mode when accessing via my Mac/Chrome browser.

Should it work?

 

At present I log in, find the file, click to open, it asks "Enter password to Continue"

Password is not recognised. yet it IS the right password.

I either a) have to download it and use it that way, or b) Open in Word for Web, but that is read only, and cant edit.

 

Is this correct?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Welcome to the Community, ASample!

 

Is your document’s password not recognized if you log in to Dropbox via another web browser or even incognito mode? 

 

In case you have other MS files that are password-protected, can you please double check if the same thing happens for them, too? 

 

Let me know what you find.

  • ASample's avatar
    ASample
    Explorer | Level 3
    2 years ago

    Hi Nancy

    To test, I have created a brand new password protected *.DOCX file. with a very simple password.

     

    I have tried the following:

    - Open via Safari browser - it says the password is incorrect

    - Open via Chrome on 2 different macs - it says the password is incorrect

    - As the file is the newest file I have uploaded it is viewable via the menu bar on my mac (top of the screen), opening it via here..it says the password is incorrect

    - If I open it via my android phone and the dropbox app - It works

    - If I open the file direct from my mac hard drive in the drop box folder: It works

    - if I open it via the chrome browser in my Android phone - it says the password is incorrect

     

     

    please advise as this seems very inconsistent.

     

    Thanks

    Adam

     

     

     

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey ASample, thanks for this info.

       

      I moved your post to this relevant thread.

       

      Please make sure to check it out for more info on your issue.

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