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johnblakemore's avatar
johnblakemore
Helpful | Level 7
3 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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Carlitoxbrown's avatar
Carlitoxbrown
New member | Level 2
Hello community, you know I have a problem with the preview of office files when they are protected with a password, they simply do not open, any tips to solve this problem, obviously without having to download the files to open them

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Carlitoxbrown, thanks for reaching out.

 

I'm afraid that Dropbox doesn’t support files that are password-protected in other applications, like Office files.

 

You'll need to download the file, if you'd like to view it and keep the password protection.

 

You can read more about this here.

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