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johnblakemore's avatar
johnblakemore
Helpful | Level 7
3 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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deb-reyn's avatar
deb-reyn
Explorer | Level 3
2 years ago

I am having this same problem, just started yesterday. I was able to open all password protected files yesterday morning, then by the afternoon I get the error message "the password you entered is incorrect". I know 100% it is correct. I have tried multiple browsers without success.

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