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johnblakemore's avatar
johnblakemore
Helpful | Level 7
3 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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johnblakemore's avatar
johnblakemore
Helpful | Level 7

Hi

The file is a Word document (.doc) and I am trying to access it from Dropbox.com through my browser on my PC

When I open the file I am asked for the password but it says it is an incorrect password. When I open the file via the App on my Tablet it accepts the correct password.

Thanks.

 

John

 

 

 

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey johnblakemore, sorry to jump in here! 

 

Have you tried a different browser in order to preview your file? Can you give it a go and let me know how it goes?

 

I'll be waiting for the results. 

  • johnblakemore's avatar
    johnblakemore
    Helpful | Level 7
    3 years ago

    Hi

    I have opened the document in my Safari browser on my iPad but get exactly the same answer that it says that I am using the wrong password!

    John

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey johnblakemore, sorry to jump in here, but could you clarify how are you inputting the file's password?

      Are you, for example, copy-pasting it from somewhere or are you manually writing it?
      • johnblakemore's avatar
        johnblakemore
        Helpful | Level 7
        3 years ago

        I am manually writing it.

        John

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