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johnblakemore's avatar
johnblakemore
Helpful | Level 7
3 years ago

Can't open password protected file

One of my files is password protected but when I try to access it via Dropbox.com on my PC I put in my password but it says that it is incorrect. It is not incorrect. I can access the file via my Tab...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi johnblakemore, thanks for messaging the Community!

What type of file are you trying to access?

Are you accessing it from the site, or downloading it and opening it in a specific app?

This will help me to assist further!
johnblakemore's avatar
johnblakemore
Helpful | Level 7
3 years ago

Hi

The file is a Word document (.doc) and I am trying to access it from Dropbox.com through my browser on my PC

When I open the file I am asked for the password but it says it is an incorrect password. When I open the file via the App on my Tablet it accepts the correct password.

Thanks.

 

John

 

 

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey johnblakemore, sorry to jump in here! 

     

    Have you tried a different browser in order to preview your file? Can you give it a go and let me know how it goes?

     

    I'll be waiting for the results. 

    • johnblakemore's avatar
      johnblakemore
      Helpful | Level 7
      3 years ago

      Hi

      I have opened the document in my Safari browser on my iPad but get exactly the same answer that it says that I am using the wrong password!

      John

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hey johnblakemore, sorry to jump in here, but could you clarify how are you inputting the file's password?

        Are you, for example, copy-pasting it from somewhere or are you manually writing it?

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