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BBCjustin's avatar
BBCjustin
Explorer | Level 4
2 years ago

can't open jpg on my dropbox app on my phone

Good morning, I woke up today and I can't open jpg files in the dropbox app on my iphone. My phone has the latest update and so has the Dropbox app.   I have two Dropbox profiles but I can't op...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi BBCjustin, thanks for bringing this to our attention.

 

What mobile device are you using currently?

 

Are you able to mark the files as offline and then view them?

 

This will help me to assist further!

BBCjustin's avatar
BBCjustin
Explorer | Level 4
2 years ago

Hi Jay, how are you?

Thanks for looking into this. 

At the moment I'm using an Iphone 8 Plus.

I never marked them as off line (if you mean like have them downloaded on my phone) because the folders that I've to consult for work daily contains thousands of pictures and can't possibly download them all.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the reply, I just wanted you to try this on a few photos to see if they were being downloaded to the phone, and then if they could be previewed from there, and then we can continue troubleshooting.

    • BBCjustin's avatar
      BBCjustin
      Explorer | Level 4
      2 years ago

      I see,

      Thanks Jay. I'll do it now!.....

      So, I've marked them and they gave the impression of being downloaded and a green tick but when trying to open the pic it appears the writing "Couldn't load photo"

      • eriq c.'s avatar
        eriq c.
        Helpful | Level 7
        2 years ago

        I am receiving this error as well on my Dropbox App (iPhone SE) mobile. I can see all of my files just fine on the website. I love Dropbox by the way. 😉

         

        Here are screens of what I am seeing Dropbox-wide. All images are NOT visible and loadable. Even when I "make file available offline."

         

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