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Forum Discussion
Can't open files in 3ds MAX that are on Dropbox
**Just thought I'd edit this top post** I think this has been resolved quietly by either Dropbox or Autodesk, as I no longer have any problems with syncing or anything. Hello all, Similar to t...
Walter
Dropbox Staff
Dropbox StaffHi samrikken, sorry to hear you're having issues with this.
Could you please share some additional information so that we can assist further?
For example, are the problematic files locally available or online only? Are you perhaps getting any specific errors?
If so, a screenshot would also help!
Hi Walter,
Thanks for you reply.
Our problem is about the same as descripted before.
We work with a remote team on 3DS Max projects with all files shared within a dropbox folder.
Up until now we had never any troubles with it. Now our new teammate is unable to get 3DS max to find the files in the dropbox folder.
He can open the 3D files and all works well, only 3DS Max can find/connect to all the textures that are also shared inside dropbox. So that is pretty useless. We receive the error seen below:
We have discovered that textures that are within the same folder of the 3D file are loaded into 3DS Max.
Only the textures that are within a different folder 3DS Max can not open. We can find them in the image browser, but when opening the texture we get the error: File ... could not be found.
*Putting all textures within the same folder can be a short term solution but it is not something are able to uphold long-term.
- Walter
Thanks for the additional details and the screenshot too samrikken
Can you please confirm that the files that are giving you errors are locally available to your computer and not online only?
If you've ensured that the files you're trying to access from 3DS Max are locally synced indeed, can you try quitting our desktop app and see if you still get any errors?
Hi Walter
We have check the settings of drobox and they are set for local storage for all files, see below.
When checking the files itself it also states that the files are indeed saved locally.But indeed as soon as we close the Dropbox application files are shown as not saved locally and do not load when trying to open them.
That does seem in line with the error we get "file .... could not be found" while it is visible in the explorer.
Hope you have an idea of what is going on here and how we can try to fix this.
Thanks in advance,
Sam
- Walter
I can see that the rest of the folder is online-only, Sam - have you tried making the whole folder locally available to your computer?
Also, can you clarify if you get an error when trying to open those files with our desktop app completely closed?
