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Forum Discussion
Can't open file Excel protected by password
From 1 weeks I can't non more open my .xlsx file protected by passoword on my Android phone. Return this error message : "Type of file not supported"
Hi Nancy,
in italian it means "Type of file not supported"
and of course I don't have problem with file not protected by password.
The problem is that it worked for years since last week....
Megan
Dropbox Staff
Dropbox StaffHey VeMax, sorry to hear you're having issues with this.
Currently, it is not possible to preview password protected documents in the Dropbox app. To preview your file, you will need to open with a third-party app that supports previews of password-protected documents.
Here’s how:
- Tap the file and select “Open With…”
- Choose a third-party app to open the file
Could you also check if what's described here helps in your case as well?
Let me know if you have any questions!
Hello, I have the same problem with Password protected excel file not loading on my drobox android app. It started about a week ago. I use to be able to open my password protected excel file and was successful using the password through dropbox. I can open the file using the android excel app which is a bit of a burden. So, are you saying this is a recent decision by dropbox to take away this feature? I don't want to "preview" the file, i want to open it and type in my password.
I used to be able to open a password protected Excel file from my Android phone saved to www.dropbox.com. However, now I get an error message saying "File type not supported". If I try the same thing, but with an Excel file that is NOT password protected, it works fine... Any way to fix this?
