We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

SteveKlarer's avatar
SteveKlarer
New member | Level 2
9 months ago

Can't find file that was sent to me.

Last night I got an email from Dropbox saying that they had a file for me to download. The only option in the email was "Visit your Dropbox." I don't see the file there, and I have no idea where to l...
Download
Dropbox Basic
Dropbox Transfer
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

Are you sure that was a genuine Dropbox email? That isnt how emails work from Dropbox for shared files. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      HI SteveKlarer, could you attach a screenshot showing the email you received, while hiding any personal details or email addresses?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!