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Forum Discussion

bwhight's avatar
bwhight
Helpful | Level 5
8 years ago

Smart Sync - Windows Explorer Search Not Working

I am testing Smart Sync for our team.  All fine but when files are 'Online Only', Windows Explorer search can't fined them.  I have tried a few PCs in our team and all have the same problem, so I don...
Desktop
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  • Lucio's avatar
    Lucio
    7 years ago

    The Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is now available on computers with versions of Windows 8 and above, starting with the beta version 60.3 of the Dropbox desktop application that you can find here.

    When this is available in the stable version 60.4 next week, your computer should automatically update and receive the fix.

    Thanks to all that reported this and we appreciate your patience on this matter.

    Happy syncing!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi kmarcel! I’ve moved your post here since it seems to be similar to what other users are reporting. 
 
As Ross S. mentions in their previous post, we’re currently looking into it. If you’d like, due to account-specific info required, you can contact our Support team via email so as to have a more in-depth look into this. 
 
Cheers! :grin:
Lucio's avatar
Lucio
Icon for Dropbox Staff rankDropbox Staff
7 years ago

The Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is now available on computers with versions of Windows 8 and above, starting with the beta version 60.3 of the Dropbox desktop application that you can find here.

When this is available in the stable version 60.4 next week, your computer should automatically update and receive the fix.

Thanks to all that reported this and we appreciate your patience on this matter.

Happy syncing!

  • mxoh's avatar
    mxoh
    Collaborator | Level 10
    7 years ago

    Lucio Are you sure it is fixed? I am on Windows 10 and it still doesn't work for files and only folders.

     

    • SteveWeston's avatar
      SteveWeston
      Helpful | Level 6
      7 years ago

      Oh drats.  You are right mxoh.  Its now finding online-only folders, but not online-only files.  Still not fixed.  Lucio, can you please advise?

      • Lucio's avatar
        Lucio
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks mxoh and SteveWeston for your reports. I'm currently investigating what could be happening since the solution should work for files and folders, and we have already received positive feedback from a lot of users as well. Would it be possible for you to submit a support request with a few screenshots and mentioning this thread so that we can take a closer look?

        Also, I'd like to point out that the Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is only available on computers with versions of Windows 8 and above.

        This means that if you're using the search capabilities of a Windows 7 computer, you won't be able to find online only files and folders in the results. This is something outside of our control since this particular version of Windows OS doesn't provide the functionality required to search and find placeholder files.

        You can always use Dropbox.com to search and find all of your files. But if it's imperative for you to use your Windows OS capabilities, you can upgrade your OS to a newer version.

  • JR_Baas's avatar
    JR_Baas
    Explorer | Level 3
    7 years ago

    What about Windows 7?  Is there going to be a fix for that as well?

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