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Forum Discussion
Can't access a folder: 'This folder does not exist' error
Hi experts,
I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
Walter
Dropbox Staff
Dropbox StaffHey Andreas K.25, sorry to hear you're having issues with this.
Could you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let me know if you get the same error?
If you do, I'd appreciate a screenshot too.
Thanks!
Walter,
Thank you for taking care of my problem.
I have this issue on different PC with different OS and different browsers. I cleared the cookies / cache on Edge and Firefox / AddOns disabled, the issue persists.
Here is the screenshot:
https://www.dropbox.com/scl/fi/axh6i294zi4pacw0guet0/Screenshot.png?rlkey=bzpodiz9awq8kn4scfambh03p&dl=0
I've marked all folders I can not access with a red arrow, all others work as usual. The subfolder "Save as CSV UTF-8" also works as usual.
Everything worked fine until about a few days/weeks ago, the error came up for the first time today. Give me a sign if you need more information.
Andreas.
- Walter
Instead of a link, could you attach a screenshot in your reply Andreas K.25 ?
To do so, you can click on the camera icon (insert photos option) within your reply's box.
Walter,
I'm sorry, I thought you could view images shared with DropBox. 🙂
Andreas.
- Walter
Do you happen to be using a 3rd party app/software to create or move those files in Dropbox Andreas K.25?
Could you try copying or moving them to another location and let me know if they give the same error?
