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Forum Discussion
Can't access a folder: 'This folder does not exist' error
Hi experts,
I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
Walter
Dropbox Staff
Dropbox StaffHey Andreas K.25, sorry to hear you're having issues with this.
Could you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let me know if you get the same error?
If you do, I'd appreciate a screenshot too.
Thanks!
Walter,
Thank you for taking care of my problem.
I have this issue on different PC with different OS and different browsers. I cleared the cookies / cache on Edge and Firefox / AddOns disabled, the issue persists.
Here is the screenshot:
https://www.dropbox.com/scl/fi/axh6i294zi4pacw0guet0/Screenshot.png?rlkey=bzpodiz9awq8kn4scfambh03p&dl=0I've marked all folders I can not access with a red arrow, all others work as usual. The subfolder "Save as CSV UTF-8" also works as usual.
Everything worked fine until about a few days/weeks ago, the error came up for the first time today. Give me a sign if you need more information.
Andreas.
- Walter
Instead of a link, could you attach a screenshot in your reply Andreas K.25 ?
To do so, you can click on the camera icon (insert photos option) within your reply's box.
Walter,
I'm sorry, I thought you could view images shared with DropBox. 🙂
Andreas.
