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Forum Discussion

Dormody's avatar
Dormody
Explorer | Level 3
2 years ago

Cannot view a shared video

I belong to a large network that sends shared videos via Dropbox.   No one is having an issue viewing except me.  when I click the link I cannot view the files instead I get a page that says my Dropb...
Mobile
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Dormody's avatar
Dormody
Explorer | Level 3

Thanks Jay for reaching out.  

 

Here are the answers to your questions...

Are you logged into the same Dropbox account as with the other devices?   YES

Is this a shared link to a file, or a shared folder containing the file itself?   THIS IS A SHARED LINK TO A VIDEO FILE. 

Do you have enough space on the iPad itself?   YES, THERE ARE MORE THAN 6 GB OF FREE SPACE ON IPAD

Any other info or screenshots would be helpful!   SEE ATTACHED

 

 

 
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshot, Dormody.

 

So, from what I can understand, the page opens, but the video just doesn't load.

 

Can you copy the link and then paste it and open using a different browser, to see if you get the same behavior, please?

  • Dormody's avatar
    Dormody
    Explorer | Level 3
    2 years ago

    Thanks for your prompt reply…

    there are many shared video links from my groups originator.   all videos act the same on my iPad.  They play for 1 min 56 seconds then Dropbox interrupts the play and screen goes into a spin.  Stating that I do not have sufficient storage space and I need to upgrade.  As mentioned.  I am not trying to download them or save them just view.   A copy of the link for the video is included.   

    link removed

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Dormody, I went ahead, and removed the shared link for security reasons. 

       

      You mentioned that this happens with many shared links, not only a specific one. What happens if you try an incognito tab on your current browser?

       

      Also, do they all fail at exactly 1 minute and 56 seconds? 

      • Dormody's avatar
        Dormody
        Explorer | Level 3
        2 years ago

        This happens with all of shared links I open.  I do not receive dropbox links from any other source.  

        What happens if you try an incognito tab on your current browser?   Same thing

        Also, do they all fail at exactly 1 minute and 56 seconds? Yes.

         

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